Terms and Conditions

Terms & Conditions


When you place an order with us, we will:

  • Use the name and address details you entered in order to fulfill your order
  • Receive your payment via PayPal or Credit or Debit card (Unique Natural Products does NOT have access to your payment card details… EVER!)
  • Use your e-mail address to send updates on your order, a request for feedback and information about similar products and promotions
  • Adhere to our Delivery & Returns policies (don’t worry, we’re very flexible and you can read those here)
  • More detailed information about how we use your data can be found on our Privacy Notice
  • Please note, orders sent outside of the United Kindom may be subject to customs charges, VAT, and import charges. This now includes all EU countries since the 1st of January 2021. Any additional charges will be the responsibility of the customer. If your product is returned for non-payment of VAT, customs charges, or import duty costs then we have to charge the customer for these costs or deduct them from any refund due. Please also expect delays receiving your order outside of the UK. Since the UK has left the EU there are delays at customs due to new regulations and teething problems.


The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Unique Natural Products Limited reserves the right to cancel any order at any time.


Natrabalb (Trading as Unique Natural Products Limited).

Registered company number: 07768742
Registered office: 38 Oakfield Road, Gateshead, Tyne and Wear, NE11 0AB.
Contact: customercare@natrabalm.co.uk      Tel: +44 191 420 9276

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