Return And Refund Policy

Our return and refund policy:

Did you know you can return your Natrabalm purchase for a refund? To return a product or order please do so within 14 days of purchase. Please contact us first to explain your reasons for a refund. To contact us please call 0191 4209276 9am to 5pm Monday to Friday. You can also request a refund by emailing us at

Please note your returned products must be unopened and not used. The buyer must pay for the return postage unless the product appears to be faulty or damaged on arrival.

All refunds will be processed within 3 working days of receipt of the returned product. Method of refund will be to the same form of payment used.

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